Privacy Policy

Effective Date: 01/09/2024

At EarWaxRemovals.co, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our services, whether through our website, mobile services, or during home visits. We are committed to maintaining the confidentiality and security of your information and ensuring transparency in how we manage your data.

1. Information We Collect

We collect various types of personal information to provide you with the best possible service. The types of information we collect include:

a. Personal Information

• Contact Details: Name, address, phone number, email address, and other contact information provided when scheduling a visit or filling out forms.

• Health Information: Relevant medical history or health information you choose to provide in connection with our earwax removal services. This may include details of any ear conditions or symptoms you report to us.

• Payment Information: Billing address and payment details (such as credit or debit card information) processed securely via third-party payment processors.

b. Automatically Collected Information

When you visit our website, we may collect:

• Usage Data: Information about how you interact with our website, including IP addresses, browser types, device information, and website usage patterns.

• Cookies: Cookies and similar technologies to enhance your browsing experience. For more information, see our Cookie Policy below.

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To schedule appointments, provide mobile earwax removal services, and manage our client relationships.

• Communication: To contact you regarding appointments, service updates, special offers, or any customer service inquiries.

• Health and Safety: To ensure that we have the necessary information to provide safe and appropriate care during your earwax removal procedure.

• Billing and Payments: To process payments for services rendered, and for any related financial transactions.

• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

• Website Improvement: To enhance and personalise your experience on our website, using cookies and analytical tools to track and measure website performance.

3. How We Protect Your Information

We take data security seriously and implement various security measures to protect your personal information, including:

• Encryption: Securely encrypting personal information such as payment details during transmission.

• Access Controls: Restricting access to your information only to authorized personnel who need it to perform their jobs.

• Data Retention: Storing your personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless otherwise required by law.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, in certain circumstances, we may share your information with trusted third parties:

• Service Providers: We may share your data with third-party service providers who assist us with delivering services, such as payment processors, scheduling software providers, and IT support. These providers are contractually bound to protect your information and only use it for the services they provide.

• Legal Obligations: We may disclose your information if required by law, such as in response to a court order or government request, or to protect our legal rights.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.

• Correction: You can request that we correct any inaccuracies in your personal information.

• Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.

• Opt-Out: You can opt out of receiving marketing communications from us at any time by following the instructions in those communications or by contacting us directly.

To exercise any of these rights, please contact us at Information@earwaxremovals.co.

6. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

7. Third-Party Links

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Cookie Policy

Cookies are small text files that are placed on your device when you visit our website. They help us understand how you use our site and improve your experience. We use cookies for:

• Analytics: To track website usage and performance.

• Functionality: To remember your preferences and enhance your experience.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will update the “Effective Date” at the top of the policy and notify you if any significant changes are made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please feel free to contact us:

Email: Information@earwaxremovals.co

Phone: 01234 386006

By using our services or visiting our website, you agree to the terms of this Privacy Policy.